FAQ

Frequently asked questions

How can I be the first to know when new original paintings are available?


The best way to find out about new works available is to follow me on instagram or facebook. I usually add pieces to my stories before posting.




Do you ship internationally?


Currently we do not.




Can I custom order a painting?


Just send me an email on what you are wanting and I might be able to help! I love custom orders, but due to time constraints, custom orders are not always available.




How long will it take to receive my order?


Non-textured prints typically take 5-7 business days. However, due to COVID-19 and holidays, shipping may be a little delayed. Hand textured and hand signed prints usually take about 2 weeks.




Do you accept returns?


All paintings, prints, and products are final sale. Please email me at info@chelseamcshane.com with any questions or concerns regarding your purchase or if a piece arrives damaged. Photos will be required for the return.




Can I custom order a print size of one of your online pieces?


Yes! Just email info@chelseamcshane.com




What is the difference between a print and reworked print?


All of our prints are all made with archival inks. Paper prints: All papers prints are hand signed by the artist and a select few come embellished with paint by the artist Canvas print: Printed signature on a ready to hang wood framed canvas. Decorative frames are not included. Reworked print on canvas: It is a canvas print that has been hand embellished in several areas, hand signed, and a gel texture has been applied to the entire piece. All work is done by artist. It gives the piece more originality.





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