FAQ

Frequently asked questions

How can I be the first to know when new original paintings are available?

The best way to find out about new works available is to follow me on instagram or facebook. I usually add pieces to my stories before posting.



Do you ship internationally?

Currently we do not.



Can I custom order a painting?

Just send me an email on what you are wanting and I might be able to help! I love custom orders, but due to time constraints, custom orders are not always available.



How long will it take to receive my order?

Non-textured prints typically take 5-7 business days. However, due to COVID-19 and holidays, shipping may be a little delayed. Hand textured and hand signed prints usually take about 2 weeks.



Do you accept returns?

All paintings, prints, and products are final sale. Please email me at info@chelseamcshane.com with any questions or concerns regarding your purchase or if a piece arrives damaged. Photos will be required for the return.



Can I custom order a print size of one of your online pieces?

Yes! Just email info@chelseamcshane.com



What is the difference between a print and reworked print?

All of our prints are all made with archival inks. Paper prints: All papers prints are hand signed by the artist and a select few come embellished with paint by the artist Canvas print: Printed signature on a ready to hang wood framed canvas. Decorative frames are not included. Reworked print on canvas: It is a canvas print that has been hand embellished in several areas, hand signed, and a gel texture has been applied to the entire piece. All work is done by artist. It gives the piece more originality.